All passengers arriving on international flights must go through immigration first, collect all luggage, and go through customs before boarding any domestic flights. International passengers can carry a maximum of Rp100 million or its equivalent in foreign currency per passenger.

A lot of countries are eligible to apply for a Visa on arrival (VOA) at the airport, see the main Indonesia article for the details of the rules and which countries are eligible. The visa on arrival counters are available at both the left & right-hand side of the end of the corridor after you exit your gate; do not ride the travelator or you will miss the counter! If possible, provide an exact payment of US$35 for a 30-day visa and ignore any requests for additional fees. The Visa on Arrival is payable in cash or by credit card, albeit slower (and sometimes payment by credit card is "broken" and only cash is accepted).

Other passengers that already have a visa in hand, eligible for a visa waiver, or has an Indonesian passport, can go directly to the immigration counters. Foreign passport and Indonesian passports already registered to use the automatic gates may travel straight to the immigration counters using the travelator; passengers with Indonesian passports not registered for the automatic gate must use the counters to the left and right of the hall (do not take the travelator!)

Head to the center hall at the end of the concourse. The visa on arrival (VOA) counter will be on your right before the immigration. As of August 2023 VOA cost 500,000Rp. Payment must be in cash but most major currencies accepted.

Passengers on domestic flights transferring to another domestic flight, or international to international, can directly go to their respective transfer desks to obtain both the boarding pass for your next flight and a request to return to the departure hall.

For departures, you will have to go through security screening twice. At the check-in hall, you must scan both your carry-on & checked luggage, a secondary screening is for carry-on bags. In Terminals 1 and 2, the first checkpoint is after the shops to enter the check-in desks while the second is after the shops towards the concourse for your gates. In Terminal 3, the first checkpoint is right at the entrance to the building while the second is right after immigration; unlike the other two terminals, the passenger's guests get to accompany at check in and then eat or shop together at the same public area.

A dedicated check-in lounge with check-in desks, immigration booth, and direct access to the Pura Indah Lounge is available for first & business class of selected international airlines at the left end of terminal 2. Immigration, unless if you are using a premium check-in facility, is right in front of Concourse E.

Flights to major cities in Indonesia, especially Semarang, Yogyakarta, Pontianak, Surabaya, Denpasar, Solo, Malang, Batam, Banjarmasin, Banyuwangi, Medan, Padang, Palembang, and Makassar, as well as Singapore for international flights, are very ubiquitous (up to 30 a day) so prices between airlines do not differ too much, though full-service airlines such as Garuda Indonesia and Singapore Airlines often comes out as the most expensive.

Jakarta is also well connected to most major cities in Asia and the Middle East with daily flights. Other international destinations with direct flights include Sydney, Perth, and Melbourne in Australia, as well as Istanbul in Turkey, Amsterdam and London in Europe.

There are no direct flights to Africa and the Americas. Fly to Singapore, Kuala Lumpur, Bangkok, Hong Kong, Seoul, Tokyo, Australia or the Middle East first for easier connections to these regions.

The KAI Commuter Basoetta Line runs between the airport's -6.127187106.6520621 Bandara Soekarno–Hatta station and downtown.

There are three ways to pay:

• Single Trip Ticket, bought at a vending machine (accepts debit, credit, or prepaid cards only).
• Kartu Multi Trip, prepaid card issued by KAI Commuter. The card can be purchased and topped up at ticket counters and some ticket vending machines. The card costs Rp30,000, including an initial balance of Rp10,000. The card can also be used to ride other public transportation such as the metro, light rail or busway.
• Electronic money or bank-issued prepaid card, such as Bank Mandiri's e-money, BCA's Flazz, BNI's tap-cash, BRI's BRIZZI, or Bank DKI's JakCard. The cards can also be used for purchases at major retailers, convenience stores, toll roads, parking and other public transportation such as the light rail, commuter train, or busway. The cards are obtainable at the respective banks, convenience stores such as Alfamart and Indomaret, and Transjakarta stations. The cards cost Rp40,000, all of which is credited toward purchases. The cards are non-refundable and can be topped up at ATMs of the respective banks and convenience stores such as Alfamart and Indomaret.

BNI City station provides connections to the MRT North-South Line, LRT Bekasi Line, LRT Cibubur Line and KAI Commuter Cikarang Loop Line. There are hourly feeder buses from BNI City station to Gambir station, Jalan Sudirman and Jalan Gatot Subroto. The bus is designed to accommodate passengers with luggage and costs Rp3,500.

DAMRI buses connect the airport to numerous destinations around Jakarta: Gambir, Rawamangun, Blok M, Tanjung Priok, Kampung Rambutan, Pasar Minggu, Lebak Bulus and Kemayoran (Rp40,000) as well as directly to the neighboring cities of Bekasi (Rp45,000), Serang (Rp60,000), Bogor (Rp55,000) and Cikarang (Rp50,000). The service operates from 05:00-23:30. You can get the tickets at the many counters after the airport exit. If arriving by an international flight to the terminal 2, head to the left after going out of the building until you see DAMRI ticket booths and bus stops. In terminal 3, the bus stop is just behind the taxi ranks. Buses are standard but comfortable, has a television at the front of the cabin, and Wi-Fi connectivity. Using the bus can be convenient, especially if you have plenty of baggage as they can be stored in the bin below the bus. In many cases, you can flag the bus conductor to stop the bus anywhere, especially if it passes your hotel or residence.

The airport authority also runs 4 free buses that can carry 25 passengers each to Pantai Indah Kapuk and Rawa Bokor.

To get to the city, the easiest option is to contact your hotel to pick you up in the airport, as many hotels in Jakarta provide free airport transfers. Getting a taxi is a little more complicated:

• If you book from the counters right after Customs, you'll get a nice car, and jump to the head of the queue. These counters also sell SIM cards and refills.
• If you're not booking from the counters, you can hail them from the ordinary taxi ranks. The Blue Bird Group operates blue Blue Bird and Pusaka taxis, a usually reliable option for taxi service. A ride to the downtown area should cost about Rp150,000-200,000 on top of the toll fare. Its premium brand, Silver Bird has a posher car and is perfect if you are traveling with up to 4 other people and have plenty of luggage, but costs about 1½ times the ordinary taxi. Express Taxi uses a similar Blue Bird car, but would cost you only around Rp120,000-180,000. Others will charge you Rp100,000-120,000 but expect rudimentary service compared to the former three companies. Only pre-approved taxis may pick up and drop off passengers, which would have the sign 'Airport Taxi'. Always ask the driver to run the meter.

The airport has a receipt system for payment of an airport surcharge in addition to the metered charge. You are asked for your destination when arriving at the taxi rank and the receipt is issued accordingly when you are assigned a taxi; if you do not explicitly state that you require a taxi you may not be assigned one. Usually, taxi staff is uniformed; if someone offers you a taxi and they are not wearing the same uniform as the taxi company drivers then you are well advised to ignore them.

For terminals 1A and 1B, the taxi queue is first-come, first-served: you must take whatever the taxi is in front of you. A dedicated Blue Bird lane is a short walk away at Terminal 1C.

You should know in advance the approximate location of your destination (such as north, central, east) because at the end of the airport toll road there are 2 options of toll roads: Jakarta Inner Ring Road for the north, east, and central area (Kelapa Gading, Ancol, Grogol, Downtown Jakarta, Tebet, Cawang), and Jakarta Outer Ring Road (JORR) to the other parts of Jakarta (especially the west area towards Tangerang, Pondok Indah, Lebak Bulus, Cilandak) and the Bodetabek metro area (Bogor, Depok, Tangerang, Bekasi), which later connects to Jagorawi Toll Road. Taxi drivers frequently choose the longest route to get a higher fare, therefore request 'lewat Grogol' in advance if your destination is along the Jakarta Inner Ring Road or Downtown Jakarta.

Gojek and Grab are the approved rideshare taxi in this airport. You must book at their respective pick-up points throughout the airport as only approved taxis may pick up passengers and the fare can be different than those shown in the app (by zone instead of by distance). Don't forget to show the given receipt to the driver when loading. These fares can be paid by cash if your credit card has not been set up already.

Parking is available at the front of every terminal. Lots A, B, and C are across Terminal 1, while lots D, E, and F are across terminal 2. There are also wide spots for parking at Terminal 3. However parking is hectic and spaces quickly fill up! There is a special parking lot between the terminals for overnight parking and look for "Parkir Inap" sign, if you wish to use the facility. You will be provided with free shuttle car from/to the overnight parking lot. In 2017, the overnight parking cost Rp30,000 for the first 4 hours and Rp6,000 per hour thereafter.

If you wish to rent a car, the is one location at Terminal 2F and others at the counters right after customs.

There is a dedicated toll road into the city, but this will depend on where you will go to. Generally, all directions are clearly indicated:

• If you're heading towards Tangerang, if you want to avoid the toll fees, you can work your way at the road on the left side just after the airport gate. Turn left at the airport's north perimeter road, and then left. Go straight towards downtown Tangerang. Take the south perimeter road and then turn left if you are coming from Tangerang to the airport.
• If you're heading towards Tangerang, Merak port, South Jakarta or the western suburbs of Jakarta, from the tollroad, take the first interchange that will take you to the outer ring road (Lingkar Luar). Take the first toll interchange if you wish to go to Tangerang, or continue southward to Kebun Jeruk, Pondok Indah, Pasar Minggu, Kemang. Take the second interchange to take a tollway to Serpong.
• If you're heading towards North Jakarta, stay along the tollroad. Stay on the right lane for the second toll interchange towards the inner city tollway. This will take you to Pluit, Ancol, Kemayoran, Kelapa Gading, or Tanjung Priok.
• If you're heading towards downtown Jakarta, Bekasi, or Bandung, stay along the tollway and use the left lane at the second interchange to enter the downtown tollway (Tol Dalam Kota). Continue straight towards Tol Jakarta-Cikampek for Bekasi, Cikarang, and Bandung.
• If you are heading towards East Jakarta, you can use either the north or the west tollway first, but it is recommended to use the north tollway that takes you to North Jakarta first. Then take the right lane at the second interchange towards the downtown tollway Tol Dalam Kota. You can also take the first interchange you meet to the 2nd ring road.
• If you're heading towards Bogor or Depok, exit at either the Outer or Inner Ring Road and follow signs for the Tol Jagorawi interchange.

Shuttle vans are a popular choice if your final destination is Bandung, another big city 130 km southeast of Jakarta, although it is not uncommon to drop you at downtown Jakarta too.

• CitiTrans. Hourly departures to Bandung. Rp185,000 one way, regular shuttle 8 seats. (updated Jan 2020)
• Primajasa Red White Star, Jl. Diponegoro no. 32, Bandung., ☏ +62 853-1943-2636. Hourly departures to Bandung. Rp170,000 one way. (updated Jan 2018)
• XTrans, ☏ +62 815 1703 5555. Frequent shuttle service to Bandung, Bintaro and Serpong in south Tangerang. Bintaro: Rp50,000 one-way; Bandung Rp150,000 one way, Rp250,000 round trip; Serpong Rp50,000 one way. (updated Jan 2018)
• Travel99, ☏ +62 856 0473 0208. transfer to airport, starting from Rp120,000-150,000. (updated Jun 2024)

• -6.12229106.674661 Cengkareng Golf Club, Soewarna Business Park Block G Lot 1-2, Soekarno-Hatta International Airport, ☏ +62 21 5591 1111. The airport has its own 18-hole golf course. You can play all day Mondays to Thursdays, and before 11:00 on Fridays for US$60; Sundays after 11:00 for US$100. 

There is a viewing gallery at the left end of Terminals 1 & 2, where you can view the garden and airplane activities at the airport.

Airport Digital Lounge is provided in terminals 1, 2, and 3. The facility is a coworking space, coffee machine, VR games, and charging point. Besides that, there are also premium lounges to wait for your boarding time.

Terminal 3

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• -6.118063106.6668122 Garuda Indonesia Executive Lounge (Domestic & International: Mezzanine Level after Security Check.). You can enter this lounge if you are flying in Business Class or First Class of Garuda Indonesia and of other members of Skyteam alliance. The lounge is the biggest, and perhaps the best at the airport. (updated Mar 2021)
• Plaza Premium Lounge (International: at the corner of Gates 4 and 5). A contract lounge used by most international airlines. (updated Mar 2021)
• -6.115687106.6709383 Sapphire Blue Sky Lounge (Domestic: Level 1. Between Gates 17 and 18). Free for BNI card holder. Rp135,000 for entry or exchange points for Telkomsel users. (updated Mar 2021)

• -6.131312106.6549381 Food Cetera Pujasera (Pre-check-in, between terminals 1B and 1C). A hole-in-the-wall food court that has more variety of gourmet domestic & international foods than what you can find anywhere at Terminal 1. 

• -6.129312106.6586872 Excelso (Terminal 1A, boarding area), ☏ +62 817 780 017. Daily 06:00-22:00. Coffee and snacks. Rp20,000-40,000. (updated Sep 2022)
• -6.116812106.6683123 J.Co Donuts (Terminal 3, boarding area, between gate 13 & 14), ☏ +62 815 889 8000. Daily 09:00-21:00. Coffee and donuts. Rp20,000-50,000. (updated Sep 2022)
• -6.117188106.6678124 Janji Jiwa (Terminal 3, boarding area). Coffee and snacks. (updated Sep 2022)
• -6.117938106.6663135 Krispy Kreme Donuts (Terminal 3, check-in area). 24 hours. 
• -6.118063106.6661886 OldTown White Coffee (Terminal 3, 2nd floor). 24 hours. 
• Starbucks (post-immigration, Terminal 2D and Terminal 3). Coffee and snacks. (updated Oct 2017)

• A&W (pre-check-in, Terminals 1B, 1C, 2D, and Terminal 3). The American fast food chain restaurant. (updated Oct 2017)
• -6.118438106.6670637 A Fung Baso Sapi (Terminal 3, check-in area). Daily 05:00-22:00. Indonesian food, bakso (meatball soup). Rp5,000-58,000. (updated Sep 2022)
• -6.117938106.6658138 Bakmi GM (Terminal 3, check-in area). Daily 10:00-21:00. Indonesian noodle dishes like mie ayam (chicken noodle). (updated Sep 2022)
• Geprek Wareg (Terminal 3, check-in area). M-F 05:00-22:00. Indonesian food, ayam geprek (spicy smashed fried chicken). The drinks are mineral water, coffee, tea, and fruit juices. Below Rp50,000. (updated Sep 2022)
• -6.122438106.6539379 Sari Bundo (Terminal 2F), ☏ +62 858 948 84266. 24 hours. Minang/Padang cuisine like rendang and balado. Rp27,000-70,000. (updated Sep 2022)
• -6.118562106.66518810 Solaria (Terminal 3). Daily 08:00-21:30. Indonesian food such as ayam goreng, mie ayam, nasi goreng. 

Lotte has a duty-free shop between terminal 2E. Do note that if you shop at Lotte Duty-Free in downtown Jakarta, you can pick up your items on the same day at the airport. Other Duty-Free tenants include:

• -6.118187106.6651881 Jakarta Duty Free (Terminal 3, boarding area). Fashion, jewelry, watches, perfume, and cosmetics. (updated Sep 2022)
• -6.118688106.6636872 Plaza Bali (Terminal 3, boarding area), ☏ +62 21 5591 1511. Liquor, tobacco, food, and confectionery. (updated Sep 2022)

• -6.117738106.6663283 Batik Danar Hadi. Daily 4AM-10PM. Batik, Indonesian traditional clothes. (updated Sep 2022)
• -6.118037106.6674534 Batik Keris (Terminal 3, check-in area), ☏ +62 21 550 6472. 8AM-10PM. Batik, Indonesian traditional clothes. (updated Sep 2022)
• -6.127688106.6579385 Eiger (Terminal 1A, 2nd floor), ☏ +62 811 218 4023. 9AM-10PM. Mountaineering gear and equipment. (updated Sep 2022)
• -6.116563106.6690626 Periplus (Terminal 3, boarding area, gate 15), ☏ +62 877 846 44646. 5AM-10PM. A bookstore. (updated Sep 2022)
• -6.117612106.6667977 Sarinah (Terminal 3). Daily 9AM-6PM. Batik, songket, ikat woven, and handicraft. (updated Sep 2022)
• -6.118438106.6660628 WH Smith (Terminal 3, boarding area). 06:00-24:00. books, stationery, magazines, newspapers, entertainment products, and confectionery. (updated Sep 2022)